Client love is powerful—share it.

Client love is powerful—share it.

Valentine’s Day is upon us, but love isn’t just for February.   It’s available year-round—even for your business!   Getting customer feedback may be an extra step in your process, but it’s worth it. Here’s why: It reminds them of the great experience they had. If your...
Is your business card doing its job?

Is your business card doing its job?

Recently, I facilitated a discussion for members of the Howard Tech Council on how to maximize your business card for marketing. It generated a conversation about the takeaways we want to create for recipients.  The next time you collect business cards at a networking...
What’s your problem, anyway?

What’s your problem, anyway?

A client came to us thinking they needed a “basic brochure.”   And when we dove into the problem they were trying to solve, it turned out that a brochure would be a waste of ink, paper and money.   Instead, we created a marketing piece that spoke to three different...
Branding in a sales funnel: A is for Action

Branding in a sales funnel: A is for Action

The fourth phase in your sales funnel is: Action. In this stage, they are ready to buy from you! Now it’s time to close the sale. Your goal at this stage is to maintain a positive experience so that they feel supported by their decision to purchase from you. In this...